people

As service organisations expand, the need for good quality managers to run divisions, teams, departments, account teams, service streams etc. is a challenge for most organisations.

Peter has developed a unique 12 module training programme that will provide your current and aspiring managers with the skills and techniques they need to manage successfully. Each module is interactive and delivered over 4 hours.

The outputs from each module are measurable. The company will benefit from increased:

  1. customer satisfaction

  2. customer retention

  3. employee satisfaction

  4. levels of teamwork

  5. talent & knowledge retention

manager essentials modules:
making customer service work
communicating effectively
creative problem solving
working with teams
managing conflict
managing change
presentation skills
leadership
negotiating to win
managing motivated teams
managing time effectively
building better relationshipsmanager_essentials.html
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